Refund policy
Amaya Moissanite
Refund & Returns Policy
Last updated: 19 August 2026
At Amaya Moissanite, we want you to feel completely confident when choosing your jewellery. Every piece is carefully inspected and beautifully packaged before it leaves us.
If something isn’t quite right, we’re here to help.
1. Change-of-Mind Returns
We happily accept change-of-mind returns within 30 days of your order being delivered, provided the jewellery meets all of the following conditions:
- It is unworn and in its original condition.
- It has no scratches, damage, marks or signs of wear.
- It has not been resized, altered, repaired or customised.
- It is returned with all original packaging and documentation.
- The item is securely packaged and returned with tracking.
For change-of-mind returns, return postage is the responsibility of the customer.
Once your return has been received and inspected, we will confirm whether it meets our return requirements and process your refund.
Original shipping costs are non-refundable for change-of-mind returns.
2. Exchanges
If you have selected the wrong size or simply changed your mind about your piece, we may be able to offer an exchange within 30 days of delivery, provided the jewellery is unworn and in original condition.
Customers are responsible for return postage and any applicable postage costs for the replacement item.
Please contact us before sending an exchange so we can assist you with the process.
3. Custom & Made-to-Order Jewellery
Custom, personalised and made-to-order pieces are created specifically for you and are therefore not eligible for change-of-mind returns or exchanges.
This does not affect your rights under the Australian Consumer Law if the item is faulty, damaged, incorrectly supplied or otherwise does not meet consumer guarantees.
4. Faulty, Damaged or Incorrect Items
We take great care when preparing every Amaya piece. If your jewellery arrives damaged, faulty, or is not the item you ordered, please contact us as soon as possible.
Please email us with:
- Your order number
- A description of the issue
- Clear photographs of the jewellery and packaging
We will assess the issue and work with you to provide an appropriate remedy in accordance with your rights under the Australian Consumer Law.
Depending on the circumstances, this may include a repair, replacement or refund.
Please do not return a faulty or incorrect item without contacting us first.
5. Damage & Normal Wear
Jewellery is delicate and should be treated with care.
Damage resulting from normal wear and tear, accidents, impacts, improper care, misuse, alterations or repairs carried out by another jeweller is generally not considered a manufacturing fault.
Examples may include scratches, bent or damaged bands, accidental damage, damage caused by chemicals, or damage resulting from wearing jewellery during activities where it may be exposed to excessive force.
We are always happy to discuss your piece with you and assess any concerns.
6. Ring Sizing
Please carefully check your ring size before placing your order.
If you select the incorrect size, we may be able to assist with resizing depending on the design of the ring. Resizing availability and costs will vary depending on the piece.
Custom or made-to-order rings may have different sizing conditions, so please contact us before ordering if you are unsure about your size.
7. Return Shipping
For change-of-mind returns and exchanges, the customer is responsible for safely returning the item to us.
We strongly recommend using a tracked and insured shipping service, as Amaya Moissanite cannot accept responsibility for jewellery that is lost or damaged while being returned to us.
8. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
Please allow your payment provider additional processing time for the funds to appear in your account.
If an item does not meet our return conditions, we may contact you to arrange the item to be returned to you.
9. Sale & Promotional Items
Unless otherwise stated, sale and promotional items are subject to the same return conditions as full-price items.
This does not affect your rights under the Australian Consumer Law.
10. Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
Our returns policy operates alongside your statutory consumer rights. If a product has a problem covered by the Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the circumstances.
11. How to Start a Return
To request a return or exchange, please contact us before sending your jewellery back.
Email: [YOUR EMAIL ADDRESS]
Please include your order number, the item you wish to return, and the reason for your return.
We’ll respond with the next steps and return instructions.
A Little Note From Amaya
We want every Amaya piece to feel special from the moment it arrives.
If you’re ever unsure about a return, sizing, care or anything else regarding your jewellery, please reach out to us. We’re always happy to help.
Amaya Moissanite
Beautiful brilliance. Made to be treasured.